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Privacy Policy

  • Insulation Crew Limited
  • NZBN: 9429052423130
  • GST: 144-155-025
  • Email: hello@insulationcrew.co.nz
  • Phone: 027 549 3200
  • Address: 14 John Morten Place, Rolleston 7614

 

This policy explains what personal information Insulation Crew collects, why we collect it, who we share it with and what you can do about it. We handle your information in line with the Privacy Act 2020.

 

1. What we collect

  • Contact details — your name, email address, phone number and the address of the property.
  • Job information — property and ceiling or subfloor details, measurements, assessment notes, and photos taken before, during and after installation.
  • Eligibility information — for Warmer Kiwi Homes work only, whether you own and live in the property, whether you hold a current Community Services Card, and other details EECA requires to confirm funding.
  • Account information — quotes, invoices and payment records. We don’t store full credit card numbers; card payments are handled by our payment provider.
  • Website usage — IP address, browser type, pages visited and referral source, collected through cookies and analytics tools.

 

2. How we collect it

Mostly directly from you — when you request a quote, book a job, call or email us, or fill in a form on our website. We also collect information automatically when you use the website, and we may receive information from third parties such as PIL Group, EECA, other funders, or a referrer who passed on your enquiry.

 

3. Why we use it

  • To assess your property, prepare a quote and carry out the work.
  • To keep you updated about your job and answer your questions.
  • To invoice you, take payment and follow up unpaid accounts.
  • To administer Warmer Kiwi Homes funding and support programme audits.
  • To handle warranty claims and any concerns about our work.
  • To send you occasional updates or offers, if you’ve agreed to receive them. You can opt out at any time.
  • To meet our legal obligations and improve our website and services.

 

4. Who we share it with

We don’t sell your personal information. We share it only where it’s needed:

  • EECA, PIL Group and other funders — for Warmer Kiwi Homes work, we’re required to share your details so funding can be administered, verified and audited. Accepting a Warmer Kiwi Homes quote authorises this.
  • Our installers and suppliers — the people doing the work need your address and job details.
  • Our service providers — accounting, payment, CRM, email and IT providers who help us run the business.
  • Partners — where we think someone else can help with your enquiry, such as a heat pump provider if you qualify for a rebate we don’t offer. We’ll only do this where it’s relevant to what you’ve asked us about.
  • Debt collection and legal advisers — if an account remains unpaid.
  • Where the law requires it, or if the business is sold or transferred.

 

5. Storage and security

Your information is held in our business systems, some of which are cloud-based and may store data on servers outside New Zealand. Where that happens, we take reasonable steps to ensure comparable privacy protections apply. We use access controls and reputable providers to keep your information secure, though no online system can be guaranteed completely secure.

 

6. How long we keep it

We keep job, quote and invoice records for at least seven years to meet tax and record-keeping obligations, and for as long as needed to support workmanship guarantees and programme audits. We delete or de-identify information once we no longer need it.

 

7. Photos of your property

We take photos of installations for quality control, programme audits and warranty purposes. We won’t use identifiable photos of your property in advertising or on social media without asking you first.

 

8. Cookies

Our website uses cookies and similar tools to keep the site working, measure traffic and understand how people use it. You can turn cookies off in your browser settings, though parts of the site may not work as well.

 

9. Your rights

Under the Privacy Act 2020 you can ask us for a copy of the personal information we hold about you, ask us to correct anything that’s wrong, and ask us to stop sending you marketing. You can also ask us to delete information, though we may need to keep some records for legal or programme reasons.

Email hello@insulationcrew.co.nz and we’ll respond within 20 working days.

 

10. Complaints

If you’re not happy with how we’ve handled your information, contact us first at hello@insulationcrew.co.nz and we’ll work through it with you. If you’re still not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.

 

11. Changes

We may update this policy from time to time. The current version is always available on this page.

 

12. Contact us

  • Insulation Crew Limited
  • Email: hello@insulationcrew.co.nz
  • Phone: 027 549 3200
  • Address: 14 John Morten Place, Rolleston 7614