Privacy Policy

Insulation Crew NZBN: 9429052423130

Postal address: P.O. Box 9131, Tower Junction, Christchurch 8149

Insulation Crew (“we,” “our,” or “us”) is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and share information when you interact with our website and services. We are committed to complying with New Zealand’s Privacy Act 2020 and ensuring the security of your personal information.

Information We Collect

We collect personal information to provide you with our insulation services and improve your experience on our website. The types of personal information we may collect include:

- Contact Information: Your name, email address, phone number, and physical address.

- Service Details: Information related to the insulation services you request, including property details and specifications.

- Billing Information: Payment information, such as bank details or credit card information, to process transactions securely.

- Usage Data: Information about how you interact with our website, including IP addresses, browser types, and pages visited. This helps us improve our website and better understand user preferences.

How We Collect Information

We collect information through various methods, including:

- Direct Collection: When you provide information directly to us, such as when requesting a quote, booking a service, or contacting us.

- Automatic Collection: When you visit our website, we automatically collect information through cookies and similar tracking technologies to enhance your experience and gather analytics.

- Third-Party Sources: We may receive information from third parties, such as payment providers, to complete transactions and facilitate our services.

How We Use Your Information

We use your information for several purposes, including:

- Service Provision: To provide insulation installation, consultation, and related services.

- Customer Support: To respond to enquiries, provide support, and follow up on customer service issues.

- Marketing Communications: To send you promotional material and updates. You can opt out at any time.

- Legal and Compliance: To meet our legal obligations, resolve disputes, and enforce our agreements.

- Website Improvement: To analyse website usage and improve our content, services, and user experience.

Sharing Your Information

We do not sell your personal information. However, we may share your information in specific situations:

- Service Providers: We may share your information with third-party providers who help us deliver our services, such as payment processors and IT support.

- Partners: We may share your information with partners where we think they can help better with your enquiry, for example heat pump providers where you qualify for a heat pump rebate which we do not provide.

- Legal Obligations: We may disclose your information to comply with legal requirements or respond to government authorities where required by law.

- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

Security of Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no online transmission can be guaranteed secure, and we encourage you to take precautions to protect your information.

International Transfers

Your personal information may be transferred to, and processed in, countries outside of New Zealand. We ensure any such transfer complies with the Privacy Act 2020 and that safeguards are in place to protect your privacy rights.

Your Rights

Under the Privacy Act 2020, you have the following rights regarding your personal information:

- Access: You may request a copy of the personal information we hold about you.

- Correction: You can ask us to correct any inaccurate information.

- Deletion: You may request that we delete your personal information, subject to legal requirements.

- Opt-Out: You have the right to opt out of marketing communications at any time.

To exercise these rights, please contact us at hello@insulationcrew.co.nz

Use of Cookies

Our website uses cookies to enhance your experience, analyse traffic, and personalise content. You may disable cookies in your browser settings, though this may affect your website experience.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Continued use of our services after changes are made constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Post:
P.O. Box 9131, Tower Junction, Christchurch 8149

Email: hello@insulationcrew.co.nz