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Insulation Crew Terms and Conditions

  • Insulation Crew Limited
  • NZBN: 9429052423130
  • GST: 144-155-025
  • Email: hello@insulationcrew.co.nz
  • Phone: 027 549 3200
  • Address: 14 John Morten Place, Rolleston 7614

 

1. About these terms

These terms apply when you accept a quote from us or let us carry out work at your property. Anything we agree that differs from these terms needs to be in writing from us.

 

We do two types of work:

  • Private work — contracted directly between you and Insulation Crew.
  • Warmer Kiwi Homes (WKH) work — partly funded by EECA and other funders. Section 8 has extra terms that apply to this work and, where they differ, they take priority.

If these terms conflict with the terms printed on your quote or invoice, the quote or invoice wins for that job.

 

2. Quotes and pricing

  • Quotes are valid for 30 days from the issue date.
  • Private quotes are a fixed price to complete the job described. They are not charged by the square metre, by bale or roll count, or by any other measured quantity. Any measurements or product quantities shown are indicative and describe the scope only — the price doesn’t change if we end up using more or less material.
  • Prices exclude GST, which is shown separately and included in the total. Homeowner quotes show the total including GST.
  • The price only changes if the scope changes, or if the site turns out to be materially different from what we assessed — extra areas, restricted or unsafe access, or hazards that weren’t disclosed or visible. We’ll talk to you and agree any change in writing before continuing.
  • If a quoted product is unavailable or discontinued, we may supply an equivalent or higher R-value product at no extra cost. We’ll let you know, and you can ask us to reschedule and wait for the original product instead.

 

3. What’s not included

Unless it’s a line item on your quote, the price doesn’t include:

  • Removal and disposal of existing insulation, foil, rubbish or debris.
  • Any electrical work, including replacing or moving downlights or wiring.
  • Moving stored goods or furniture to get access.

If you want removal or disposal done, ask us before the job is scheduled so we can inspect and quote it. We don’t do it on the day unless it’s already been quoted. We always take away our own packaging and offcuts.

 

4. Access

  • Please give us safe access to the ceiling space and subfloor, including a usable hatch, and tell us beforehand about any hazards — asbestos, damaged wiring, fragile ceilings, standing water, vermin.
  • If we find hazardous material once we’re on site, we’ll stop work and can recover the costs incurred up to that point. We’ll pick the job back up once it’s been dealt with.
  • We’re not responsible for pre-existing problems like existing cracks, dampness, mould or vermin damage, or for areas we can’t reach because access was blocked on the day.

 

5. How we install

We install to NZS 4246 and the Building Code. That standard requires clearances and coverage limits, so full wall-to-wall coverage isn’t possible or permitted. The following are normal and correct, and aren’t defects:

  • Clearance gaps left around non-IC-rated downlights, transformers, extract fans, flues and chimneys.
  • Insulation stopping short of the ceiling edge where the roof pitch or eaves leave too little room to install safely or to keep required ventilation.
  • A single layer laid between ceiling joists and truss chords, with the timber left visible — unless an overlay layer has been quoted.
  • Pipes, ducting, wiring and bracing left uncovered where the standard requires it.
  • Areas we can’t reach safely left uninsulated. We’ll tell you if it’s a significant area.

 

6. Our guarantee

  • 12 months on our workmanship, from the date of installation. Materials carry the manufacturer’s guarantee, which is at least a year, and we’ll pass that on to you.
  • If something’s not right, tell us. Email hello@insulationcrew.co.nz or call 027 549 3200 with your invoice number and what the issue is, and we’ll come and take a look. Please do that within the 12 months.
  • If the work doesn’t meet the standard, we’ll fix it at our cost. We may need to inspect more than once, or get the manufacturer’s view. Once it’s confirmed as meeting the standard and any agreed work is done, we’ll treat the matter as closed.
  • The clearances and coverage limits in section 5 are requirements of the standard, so they’re not covered by the guarantee.
  • Raising a concern doesn’t put your invoice on hold.

 

7. Payment

  • Invoices are due on the due date shown. Pay by bank transfer to the account on the invoice, quoting the invoice number, or by card using the payment link.
  • Please raise any query about an invoice within 7 days of the invoice date.
  • For private work, a 30% deposit may be needed to secure your booking and materials. If so, it’ll be on your quote. The balance is invoiced on completion.
  • If you cancel after we’ve scheduled the job, we may keep the deposit or recover costs already incurred, including materials ordered for your job.
  • Overdue accounts may attract interest of 2.5% per month, and our costs of recovering the debt — including collection and legal costs — are payable by you.

 

8. Warmer Kiwi Homes work

  • How it works. We’re a subcontractor to PIL Group Limited, an EECA-approved service provider under the Warmer Kiwi Homes programme. WKH work may be partly funded by EECA and other funders, subject to funding being available when you accept the quote. Subsidy amounts shown are indicative until the funder confirms them. Your contribution is payable to us on the invoice due date.
  • If a subsidy doesn’t come through. Eligibility is decided by EECA and the funder, not by us. You’re responsible for giving us correct information about the property and your circumstances. If a subsidy is declined, reduced or later clawed back — for example because the property is a rental or investment property, is owned by a company or trust, doesn’t meet the criteria, has already been funded, or the information given was incorrect — you are liable for the full undiscounted price, less any subsidy actually received. We’ll invoice you for the difference. This still applies after the job is finished.
  • Who you’re contracting with. For WKH work the installation contract is between you and PIL Group Limited; we act on their behalf. We stand behind the quality of our own work under section 6. EECA isn’t a party to your quote or invoice, gives no guarantee or warranty for the installation, and isn’t liable for any loss or damage arising from it.
  • By accepting a WKH quote you: consent to the work being carried out at your address; authorise us to give your personal information to EECA for administering the programme; will allow EECA access to inspect the installation if asked; will provide information EECA reasonably needs to monitor the programme; and confirm you’ve read the EECA disclaimer above.
  • Audits. WKH work is audited after installation. Where an installation has passed its post-installation audit and been confirmed as meeting the standard, it’s treated as compliant for the purposes of section 6. No deposit is required for WKH work.

 

9. Liability and your rights

  • Our liability for any claim is limited to the total cost of the work we did for you, and we’re not liable for indirect or consequential loss such as lost profits.
  • If you’re a consumer, nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where work is for business purposes, those Act protections don’t apply.
  • How we handle your personal information is set out in our Privacy Policy.

 

10. General

These terms are governed by New Zealand law. We may update them from time to time; the terms that apply to your job are the ones in force on the date of your quote.